Changes may be accepted as long as our suppliers (hotel, airline, etc.) can accommodate the request. Sun Splash Tours cannot guarantee that your request can be accommodated, however we will make every effort on your behalf. All changes are request only and must be sent as a written request to firstname.lastname@example.org for approval. A minimum of a $30 administrative fee, along with any other applicable charges will be applied. (Adding a passenger or upgrading a package is not considered a change). Cancellations are subject to the following schedule: 1. For cancellations received prior to December 15th a full refund less nonrefundable deposit per person. Exception: Unless a special premium flight was booked that required a higher deposit amount, in which case the higher deposit amount will be forfeited. Any refund due back for credit card payments will incur a 5% transaction fee. 2. For cancellations received on or after December 15th there will be no refund. Any refund due will be made prior to May 1st. Cancellation must be sent by written notice via mail, email or by fax and will only be effective when Sun Splash Tours, Inc. is in receipt of such cancellation. It is the customer’s responsibility to confirm receipt of the cancellation.